Return Policy

At OCVape, we take pride in delivering legal, high-quality vape products across Ontario. Due to Health Canada regulations and Ontario government policy, all non-defective vape product sales are final. However, your satisfaction matters, and we’ll do everything we can to make it right if there’s an issue with your order.

Damaged or Incorrect Products:

If you receive a product that is:

Damaged in transit
Defective (e.g., a leaky vape or faulty packaging)
Not what you ordered

Please contact us within 72 hours of delivery.
We’ll review each case and, depending on the situation, may offer:

Replacement (subject to availability)
Store Credit
Or a partial/full refund (for defective accessories only)

How to Report an Issue

Email truenorthvapes@tncc.ca with:

Your full name and order number
A brief description of the problem
Photos showing the issue (e.g., damaged items, wrong product)
Your preferred contact method

We aim to respond within one business day.

Payment Issues or Failed Orders

If you were charged but your order failed to process or was cancelled before fulfillment, we’ll issue a full refund to the original payment method.
If your payment wasn’t received within the required timeframe, your order may be cancelled automatically.

Mail Orders & Lost Packages

Once your order ships via Canada Post, it becomes their responsibility for delivery. However, if your package is undelivered, delayed, or lost after 10 business days, contact us. We’ll file a trace with Canada Post and investigate the issue. Lost or stolen packages due to incorrect addresses or failure to pick up from a postal outlet are not eligible for refund.

Delivery Refusals or Missed Deliveries (Ontario)

If you are unavailable to show valid government-issued photo ID upon delivery (or are under 18), the product cannot be handed over.

These failed deliveries are not eligible for refund under Ontario government rules.

Please ensure someone 18+ is home at the time of delivery.

Let’s Make It Right

While we must follow the law, we always aim to provide the best experience possible. If you’re not happy, let us know—we’ll do our best to help within what’s allowed.

Questions?

Reach out to our friendly team at info@olympiacannabis.ca